Static Games Delivery Tracking
Follow your UPS delivery using the tracking number sent in your dispatch email

Every dispatched Static Games online order is sent using UPS with tracking.

When your order leaves our Glasgow shop, we send a dispatch-confirmation email containing your UPS tracking number and tracking link to the email address entered during checkout.

Before tracking your order
  • Check your dispatch-confirmation email for the UPS tracking number
  • Check your spam or junk folder if you cannot find the email
  • Tracking becomes available after UPS receives and scans the parcel
  • Enter the tracking number below without adding extra words

Enter your UPS tracking number

Your tracking result will open securely on the official UPS website.

Understanding your delivery status

Order confirmed

Your order has been received and payment has been authorised. It has not yet been dispatched.

Preparing your order

The products are being checked, prepared and packed at our Glasgow shop.

Shipped or on the way

The parcel has been handed to UPS. Tracking updates may begin after the first carrier scan.

Out for delivery

UPS has the parcel on a local delivery vehicle and is attempting delivery to the address entered during checkout.

Delivered

UPS has recorded the parcel as delivered. Check the delivery location, household members, neighbours and any safe place shown in the tracking details.

Tracking number not working?

A newly dispatched parcel may not show tracking updates immediately. UPS normally needs to receive and scan the parcel before detailed information appears.

Please check that:

  • The full tracking number was copied correctly
  • No spaces or additional text were added
  • You are using the number from the dispatch-confirmation email
  • Enough time has passed for UPS to complete the first scan
An order-confirmation email does not contain live tracking unless the order has already been dispatched. Tracking is sent separately in the dispatch-confirmation email.

Cannot find your tracking email?

Search your inbox and spam or junk folder for an email from Static Games concerning dispatch or shipping.

Make sure you are checking the same email address that was entered during checkout.

If the dispatch email still cannot be found, contact support@staticgamesuk.com and provide your order number and the name used during checkout.

Is your parcel delayed?

The estimated total timeframe from placing an order to delivery is 3–6 business days, including processing, preparation, packing, dispatch and delivery.

Business days are Monday to Friday, excluding UK public holidays. Delivery timeframes are estimates and are not guaranteed arrival dates.

If your parcel appears delayed:

  1. Open your UPS tracking result and check the latest update
  2. Check whether UPS recorded an attempted delivery
  3. Check for a UPS notification or delivery card
  4. Contact Static Games if tracking has stopped updating or the parcel appears stuck

Tracking shows delivered, but the parcel is missing

Please check:

  • Safe places around the delivery address
  • Whether another household member accepted the parcel
  • Whether it was delivered to a neighbour
  • Any delivery photograph or location shown by UPS
  • That the delivery address shown on your order confirmation is correct

If the parcel remains missing, contact us with your order number so that we can investigate the delivery with UPS.

Local collection orders

UPS tracking does not apply to orders placed for local collection.

For a collection order, wait until Static Games sends the Ready for Collection email. Please do not travel to the shop before receiving that confirmation.

Contact us about an order

Include your order number, the name used during checkout and a short description of the tracking or delivery issue.

Email: support@staticgamesuk.com

Phone: +44 141 552 9785

Shop, business, dispatch and returns address:

Static Games
39 King Street
Glasgow
G1 5RA
United Kingdom
Get directions on Google Maps