This page explains the currency used by Static Games, the payment methods that may be available during checkout, how online payments are processed and how approved refunds are returned.

All online orders placed through staticgamesuk.com are charged as one-time purchases in pounds sterling.

Currency and prices

Product prices are displayed in pounds sterling (GBP), and online payments are processed in GBP.

The product price shown on our website and confirmed during checkout is the amount payable for that product, subject to the correction of a clear and genuine pricing error.

Payment methods available at checkout

Depending on the device, browser, order and payment-provider eligibility, checkout may display one or more of the following payment methods:

Only the payment methods displayed during checkout are available for a particular order.

Digital-wallet options such as Apple Pay or Google Pay may appear only on supported devices and browsers. 

Payment methods not accepted online

We do not accept payment by cheque, bank transfer or cash for orders placed through our online store.

Payments completed in our physical Glasgow shop are handled separately at the shop till and are not processed through the online checkout.

One-time purchases

Every online order is a one-time purchase. You are charged only for the products included in the order you submit and any amount clearly displayed before payment.

Static Games does not offer paid subscriptions, automatic renewals or recurring billing.

Secure payment processing

Complete payment-card information is entered through the secure checkout and processed by the payment provider supporting the method you select.

Payment providers may perform authorisation, fraud-prevention and security checks to protect customers and the business against unauthorised transactions.

Payment authorisation and order confirmation

Submitting an order represents an offer to purchase the selected products.

Payment must be successfully authorised before an order can proceed. After checkout, we send an order-confirmation email to confirm that the order has been received.

An order may be declined or cancelled where payment cannot be authorised, a security check is not passed, a clear pricing error has occurred or there is a reasonable concern about unauthorised or fraudulent activity.

Unsuccessful or declined payments

A payment may fail for reasons such as incorrect card details, an expired card, insufficient funds, a provider restriction or an unsuccessful security check.

Where checkout does not complete successfully, you may:

• Check that the billing and payment information is correct
• Try the payment again
• Select another payment method displayed at checkout
• Contact your bank or payment provider for further information

Static Games may not be able to see the specific reason a bank or payment provider declined a transaction.

Pending or temporary payment authorisations

In some cases, an unsuccessful or cancelled checkout attempt may temporarily appear as pending in your bank or payment account.

Temporary authorisations are controlled by the relevant bank or payment provider and will normally be removed according to that provider’s processing times. Please contact your bank where a pending amount remains visible for longer than expected.

How refunds are paid

An approved refund is issued to the original payment method used to place the order.

We cannot normally send a refund to a different card, bank account, digital wallet or payment method.

After a refund has been issued, your bank or payment provider may take additional time to show the amount in your account.

Further information about eligibility, return conditions and refund timing is available in our Returns, Refunds and Cancellations Policy .

Contact us about a payment

When contacting Static Games about an online payment, please include your order number where one was created. Do not send your full card number, card-security code or online-banking password by email.